RETURN AND REFUND POLICY
Seller warrants that goods sold hereunder will be free from defects in workmanship or materials for one year from date of invoice. Such warranty is in lieu of and excludes all other warranties by Seller, expressed or implied of operation of law or otherwise including without limitation warranties of merchantability and fitness for a particular purpose.
Seller’s liability and Buyers sole remedy for defective goods shall be replacement, repair, or refund of the purchase price or grant of an allowance, at Seller’s election. Pile crushing, matting, pilling, shading, soiling, and watermarking are not defects and will not be considered for claims.
Returns & Refunds
You may contact Carpet Cues, LLC directly to initiate a refund or return. In order to expedite any return and/or refund in a timely fashion, please observe the following steps:
- Send a picture and a description of the defective product along with a statement explaining why you feel there has been a breach of the warranty and include a copy of the invoice and/or Receipt of Payment.
- After Carpet Cues, LLC confirms that the product in question meets the requirements of the warranty conditions, we will start the procedure for refunding your purchase.